By completing an online order with Cycleshack.com, you agree to the following terms and conditions:
Except for vehicles assembled by a third party, customer may return certain items within 10 calendar days of the date purchased. Vehicles may not be returned to Cycle Shack even if assembly by third party was purchased through the CycleShack.com web site. To be eligible for a return, the item must be unused and in the same condition in which it was purchased. Except for vehicles assembled by Cycle Shack, the item must be returned in the original, undamaged packaging. The item needs to be accompanied by this original Cycle Shack sales receipt. Cycle Shack will notify you on the status of your return after inspection of the item. If approved, returns may result in a refund or an in-store credit, at Cycle Shack’s discretion, and may take up to 10 days to process. Cycle Shack reserves the right to refuse any return. If issued a refund by credit or debit card, you may receive the credit within a week depending on your card issuer’s policies. If returned by shipment rather than in-person delivery, you will be responsible for paying for the shipping/delivery costs. Shipping, delivery, and setup costs are non-refundable. Vehicle returns, if approved, are subject to a 20% restocking fee. The restocking fee must be paid in full prior to issuance of any refund or credit. The cost of return shipping, is the responsibility of the customer. For additional information, contact Cycle Shack.